I recently finished The Power Broker, Robert Caro’s critically-acclaimed biography of New York Master Builder Robert Moses. At 1200 pages, it’s an undertaking. But I’d highly recommend it if you live in the New York area.
One passage about Moses’ daily routine struck me:
A third feature of Moses’ office was his desk. It wasn’t a desk but rather a large table. The reason was simple: Moses did not like to let problems pile up. If there was one on his desk, he wanted it disposed of immediately. Similarly, when he arrived at his desk in the morning, he disposed of the stacks of mail awaiting him by calling in secretaries and going through the stacks, letter by letter, before he went on to anything else. Having a table instead of a desk was an insurance that this procedure would be followed. Since a table has no drawers, there was no place to hide papers; there was no escape from a nagging problem or a difficult-to-answer letter except to get rid of it in one way or another. And there was another advantage: when your desk was a table, you could have conferences at it without even getting up. (p. 268)
Moses’ approach to snail mail sounds a lot like the “Getting Things Done” approach to email: make your inbox a to-do list and keep it empty. Moses wouldn’t do anything until his mail was cleared. He wouldn’t let tasks pile up, so he always had a clean plate every day. He even tailored his office to enforce this workflow.
I’ve been trying the Moses technique on my work inbox recently. When I arrive in the morning, I deal with all the emails waiting for me. No excuses. No starring and leaving the message as a “to-do” in the bottom of my inbox. There are many emails/tasks that I’d prefer to ignore, but it turns out that most of them only require ten minutes of work to deal with completely.
So far, this is working well for me. But will I be able to keep it up? Robert Moses did for forty years, so there’s hope!